英語口語-商業信函用語
第一段落 邊陳述寫信目的，邊設定整體。
●收信
我們收到了您1998年4月14日的來信。
We have received your letter of April 14, 1998.
We have received your letter dated April 14, 1998.
我們收到了您的咨詢函，非常感謝。
We thank you for your inquiry.
We have received your letter and thank you for your inquiry.
我們非常高興從您的來信中獲悉……
We are pleased to learn from your letter...
From your letter we have learned that...
我們收到了您1998年5月23日的來函查詢，非常感激。
We are grateful for your inquiry of May 23,1998.
我們已經收到了您1998年6月6日的來信。
This is to acknowledge your letter of June 6, 1998.
●回信
我非常愉快地回復您1998年8月18日的來函查詢。
We are pleased to respond to your inquiry of August 18, 1998.
We are pleased to answer your letter of August 18, 1998.
以下是就您1998年10月21日來信的回函。
We are writing in response to your letter of October 21, 1998.
We are writing with reference to your letter of October 21, 1998.
這是對您1998年10月29日來信的復函。
This refers to your letter of October 29, 1998.
這是對您1998年11月4日來信給予的答復。
This is in response to your letter of November 4, 1998.
●從來信中得知
我們高興地從您的來信中得知……
We are happy to learn from your letter that...
From your letter we have learned that...
我們很遺憾地從您的信中得知……
We regret to learn from your letter that...
We are really sorry to learn from your letter that...
我們為我們的差錯向您表示真誠的歉意。
We would like to offer our sincere apologies for the mistake. *“從內心發出的歉意”，用sincere apologies表示。
得知……真是太好了。
It is nice to know that...
It is nice to learn that...
It is nice to hear that...
為……我們很遺憾。
It is regretted that...
It is regrettable that...
●聯系
我們非常愉快地通知您……
We are pleased to inform you that...
We are excited to inform you that...
We are happy to inform you that...
我們想通知您……
We would like to inform you that...
我們非常榮幸地通知您……
We take pleasure in informing you of... *用于轉達好消息時。
We take pleasure in informing you that...
我們很遺憾地通知您……
We regret to inform you that... *通知的內容不太好時。
我們抱歉地通知您……
We are sorry to inform you that... *比用regret的語氣要婉轉。
請允許我通知您……
Please be advised that... *好、壞消息均可以用。
●隨信附上
隨信附上……
We will enclose... *enclose “裝入信封”。
隨信附上……的復印件
We are enclosing a copy of...
……復印件隨信一并寄上。
There is a copy of... attached to this letter. *attach 有附上“大件的東西和主要東西”的語氣。
Attached, please find...
附上了你要的……
Attached you will find...
附寄在內的是一份……的復印件。
Enclosed is a copy of...
Enclosed, please find...
A copy of...is enclosed.
●寄給……、請(對方)寄出……
我們將寄給你……
We will send you...
We are sending you...
We will mail you...
我們非常高興地寄給你……
We are pleased to send you...
We are happy to send you...
我們另外再把合同書寄給您。
We are sending you the contract separately.
您能將……寄給我們嗎?
Would you please send us...? *雖是口語，但給人有禮貌的感覺。
如果你能將……寄給我的話，我們將非常感謝。
We would appreciate it if you would send us... *表示對對方的感謝之情。If you would send us是假設條件句，意思是“我不知您是否能給我寄來，如果能寄來的話……”，這是對對方相當尊重的說法。
●認為對方收到了自己的信件
幾個月前，我們曾就……事給您寫了一封信。
Some months ago we wrote you regarding... *regarding “關于……”。
就……事我們至今沒有得到您的回音。
So far, we do not seem to have received word from you... *催促什么事情時。
如果在1998年12月1日前還得不到您的回音的話，……
If we do not hear from you by December 1, 1998...*語氣有些嚴厲。
有關……事，我們還未收到您的任何回音。
So far, we have not received word from you... *so far “至今為止”。
So far, we have not received any word from you...
●因回復遲了而表示歉意
很抱歉未能盡早給您回信。
We apologize for not replying to you earlier.
未能及時給您回信，我們深表歉意。
We are sorry for not answering your letter sooner.
We are sorry for not replying to your letter sooner.
We are sorry for not responding to your letter sooner.
久未回信，讓您久等了。
Thank you for your patience. *patience “忍耐，耐心，耐性”。
