下面是在美國(guó)商店可能會(huì)聽(tīng)到的用語(yǔ):
服務(wù)員可能會(huì)問(wèn):
What can do for you?
How can I help you?
How are you doing today? Can I help?
How’s your day? Do you want to have a sample today?
顧客可能會(huì)說(shuō)下面這些話表達(dá)他想要點(diǎn)東西:
Sure, I think I want...
I guess I want...
Yes, I’d like...
Can I have...
I will be appreciated if you can...
當(dāng)把食物給顧客時(shí):
Here you go.
Have a nice day!
Have a good one!
當(dāng)服務(wù)人員對(duì)顧客買東西表示感謝說(shuō)“thank you”時(shí),顧客會(huì)說(shuō):
Thank you (重讀you表示回應(yīng))
Have a nice day.
另外,有時(shí)顧客雖然先開(kāi)口對(duì)說(shuō)了:How is your day? 或者 how are you doing? 但他們可能并不期望你回答,緊接著就點(diǎn)了。當(dāng)然,也可以回答:“I am good。”或者“I am great。”
這些都是很簡(jiǎn)單的表達(dá),但要脫口而出,對(duì)語(yǔ)言的熟練度很重要。