星級(jí)典句：

第一句：Your goods arrived in damaged condition.

貴方的貨物到達(dá)我方時(shí)受損。

A: What’s the matter?

怎么了？

B: Your goods arrived in damaged condition.

貴方的貨物到達(dá)我方時(shí)受損嚴(yán)重。

A: Yes, we have already looked into this matter.

是的，我們已經(jīng)調(diào)查了此事。

第二句：We accept the claim.

我們接受貴方的索賠。

A: We accept the claim.

我們接受貴方的索賠。

B: All right.

好的。

A: But can you tell me how much you want us to compensate you for the loss?

但是你們能告訴我方你們要求多少賠償嗎？

B: We will send the list to you.

我們會(huì)把目錄寄給您。

索賠是指合同履行過(guò)程中，由于對(duì)方的責(zé)任和過(guò)失所造成的實(shí)際損失，向?qū)Ψ教岢鼋?jīng)濟(jì)補(bǔ)償和條件補(bǔ)償?shù)囊蟆Ｋ裕髻r的性質(zhì)是屬于經(jīng)濟(jì)補(bǔ)償行為而不是懲罰。

其他表達(dá)法：

We will give your request for claims immediate attention.

我們會(huì)馬上受理您的投訴。

We will get this matter resolved as soon as possible and hope to compensate you for your loss to your satisfaction.

我們會(huì)盡快解決此事，希望給您的賠償會(huì)使您滿意。

（實(shí)習(xí)編輯：于曉偉）