— “我可以幫您嗎？”“May I help you?”/What can I do for you ?

﹡ 盡量為客人多做一點(diǎn)：

— “還有什么需要我?guī)湍鷨幔?rdquo;“Is there anything else I can do for you?”

※ Useful Words and Expressions:

1) May /Can I …?

2) If you need my help, just call me please.

3 記住一些能討人喜歡的言詞:

— “謝謝。”“Thank you.”

— “別客氣。”“You are welcome.”

— “對不起。”“I’m sorry.”

— “沒關(guān)系。”“That’s all right.”

— “請。”“Please.”

※ Useful Words and Expressions:

1) welcome

2) That’s all right.

禮貌地回應(yīng)客人的請求或詢問:

◆ 當(dāng)你能滿足客人要求時(shí)，要馬上采取行動(dòng)：

— “好的，小姐/先生，我馬上拿給您。”

“Certainly, madam/sir. I will get it right away.”

— “是的，小姐/先生，我馬上幫您處理。”

“Yes, madam/sir. I will take care of it at once.”