Telephone Banking 電話銀行

Representative: Hello. How can I help you today?

Customer: Hello. I’d like some information on the telephone banking services offered at by your bank。

Representative: Certainly. May I have your account number?

Customer: Of course. It’s 4392107.

Representative: What would you like to know?

Customer: How do I sign up?

Representative: Just let me know, I’ll sign you up immediately。

Customer: Can you tell me how the telephone banking services work?

Representative: You can do all your day-to-day banking over the telephone, 24 hours a day。

Customer: That’s great. How do I access my account?

Representative: Just call the bank, key in your PIN number and listen to the menu of options available。

Customer: How do I choose which option I want?

Representative: Just press the number for the service stated by the recording。

Customer: What kind of things can I do?

Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank。

Customer: That’s fantastic! Can I trade stocks and bonds。

Representative: I’m afraid you will have to have a special account for that。

Customer: What about getting help if I have any problems?

Representative: There’s an automated answering machine and staff are available 9 to 5 seven days a week。

Customer: It all sounds very good to me. I’d like to sign up。

Representative: Alright, can you answer a few questions please?

Customer: Certainly。

Useful Vocabulary 詞匯

24 hours a day

account number

automated answering machine

day-to-day banking

menu of options

telephone banking services

to access an account

to check your balance

to key in a PIN number

to order a statement

to pay bills

to sign up

to trade stocks and bonds

to transfer money