需要你付出的人，總是會(huì)給你一些回報(bào)，你可能不是能滿(mǎn) 足客戶(hù)要求的惟一供應(yīng)者，你應(yīng)如何使消費(fèi)者特別注意你呢? 其中的竅門(mén)就在于提供物超所值的服務(wù)。
People who need your work have things to offer you.You probably are not the only person capable of providing what they need.What will distinguish you from the crowd? The attention you generate by doing more than you are being paid to do.
有天早晨，史瓦布來(lái)到他所經(jīng)營(yíng)的一家鋼鐵工廠，看到有 一位公司的儲(chǔ)備速記員也在那里。當(dāng)史瓦布問(wèn)他為什么這么 早來(lái)公司時(shí)，這位儲(chǔ)備速記員說(shuō)他是來(lái)看看史瓦布先生是否 有什么急的信件或電報(bào)要處理。他比其他員工早到了好幾個(gè) 小時(shí)來(lái)上班。
Early one morning Charles Schwab arrived at one of the steel mills he managed.There, in the dawn’s faint light, was a clerk from the company’s stenography pool.When Schwab wondered what he was doing there were any letters or telegrams Schwab wanted sent right away.It would be hours before the rest of the staff arrived.
史瓦布向這位員工說(shuō)了聲“謝謝”，并告訴他晚一點(diǎn)會(huì)需要他的幫忙。當(dāng)天晚上史瓦布回到辦公室時(shí)，身邊多了一位私入助理，而他就是在早上令史瓦布印象深刻的那位儲(chǔ)備速記員。
Schwab thanked the fellow and told him he might need him later that day.And he did.That night,as Schwab headed back to the main office,he tool along his new personal assistant,the fellow who had gotten his attention so early in the morning.
這位年輕人吸引史瓦布的地方，并非他的速記能力，而是 他愿意多付出一點(diǎn)點(diǎn)的進(jìn)取心。
It wasn’t the fact that this young man was an extraordinary stenographer that got him attention.It was his habit of showing his personal initiative in going the extra mile.
